Privacy Policy

Who this policy covers

In this policy, “we”, “us” and “our” refer to the team operating The Neeraj Ganga Divine Stay website and handling stay enquiries. The property is at 301 Main Haridwar Road, Rishikesh, Uttarakhand 249201, India.

This notice applies to information collected through theneerajgangadivinestay.com. Booking platforms, payment providers, social networks and other external sites have their own privacy notices and practices.

Information you provide

If you contact us through the website form, we may receive your name, phone number, email address, city and message. If you contact the team by phone, email or WhatsApp, we receive the details you choose to share, such as travel dates, guest count, room preferences and questions about your stay.

If you make or manage a reservation through the external Stayflexi booking engine, that provider may collect booking and transaction details directly. Please review the provider’s privacy information when using its service.

Information collected when you browse

When you visit the site, the server and tools used to operate it may receive technical information such as your IP address, browser and device type, pages viewed, referring page and the time of a visit. The website uses Google Tag Manager to manage website tags. Depending on the tags and your browser settings, analytics or embedded services may use cookies or similar technologies.

Some pages include third-party services such as Google Maps, YouTube, social media links or the Stayflexi booking engine. When you load or use those services, their providers may receive technical data under their own privacy policies. You can manage cookies through your browser settings; blocking them may affect some third-party features.

How we use information

We use information to respond to enquiries, check or coordinate stay requests, communicate with guests, provide requested services, maintain website security, understand website performance and meet applicable legal obligations. We use contact details for the enquiry or reservation purpose for which they were shared.

When information may be shared

We may share relevant information with staff who handle enquiries and reservations, and with service providers that help operate the website, communications, analytics, maps or booking services. We may also disclose information when required by law or when reasonably necessary to protect the site, guests or our rights.

We do not describe the independent practices of third-party services as our own. Please check their notices before submitting information on an external booking or payment page.

Retention and security

We keep enquiry and reservation information for as long as it is needed to respond, provide services, maintain relevant business records and meet legal or security requirements. Retention periods can vary depending on the type of request and applicable obligations.

We use reasonable measures intended to protect information. No website, email transmission or online storage system can be guaranteed completely secure.

Your choices and requests

You may contact us to ask about personal information associated with your enquiry, request a correction or deletion, withdraw consent where processing is based on consent, or raise a privacy concern. We may ask for information to verify your identity and will handle requests in line with applicable law.

Please do not send payment card details or sensitive personal information through the general website enquiry form.

Children’s information

The website enquiry form is intended for adults making a stay enquiry. A parent or guardian should provide any information needed for a child’s reservation. Please contact us if you believe a child has submitted personal information to us in error.

Changes to this policy

We may update this policy when our website, services or applicable requirements change. The current version and its update date will appear on this page.

Contact us about privacy